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How long does shipping take?
Do you ship internationally?
How do I get a tracking number for my order?
How can I pay for my order?
Return Policy for broken or defective items
Return Policy for non-defective, non-broken items
Returns cannot be accepted after 30 days
Is there a Product Guarantee?
What are the products made of?
When do new catalogs come out?


How long does shipping take?
UPS ground please allow 7-10 business days US Postal please allow 7-10 business days DHL RUSH please allow up to 2-4 business days AirMail please allow 7-14 business days Orders are usually shipped from our warehouse within 2 business days. The above times are estimates from the day you place your order.

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Do you ship internationally?
No, we only ship within the United States, including Alaska, Hawaii, Puerto Rico, Guam, Virgin Islands and Military APO/FPO addresses.

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How do I get a tracking number for my order?
Your tracking number will be automatically emailed to you once your order has shipped.

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How can I pay for my order?
We accept Paypal or Money Order.

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Return Policy for broken or defective items
If an item reaches you in less than satisfactory condition, please contact us immediately and we will determine whether a credit or replacement is in order. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. You may report a lost, broken or missing item by clicking on the "Contact Us" link.

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Return Policy for non-defective, non-broken items
Returns for non-defective, non-broken items must be made within 30 days. There will be a 30% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

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Returns cannot be accepted after 30 days
There are no returns on catalogs or imprinted items. Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements. Please contact Customer Service for return authorization before returning merchandise.

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Is there a Product Guarantee?
Yes. We guarantee that all of our products will be free from defect and will be as pictured and described on our website. If you receive a product that does not meet our guarantee, we will ship a free replacement at no charge to you or credit your account. Certain items may have an additonal warranty from the manufacturer. If this is the case, it will be stated in the description.

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What are the products made of?
Alabastrite Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed with water as they are painted with water soluble paints. Items made from alabastrite which are specifically for outdoor use (such as fountains, etc) have a water resistant finish. Bone China White clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. Fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Lighter, stronger, more expensive than porcelain. Capiz Shell Capiz is a large, thin traslucent shell found in Philippine coastal waters. Cubic Zircon The most successful simulated diamond. Properties such as refraction, hardness, and specific gravity are remarkably similar to diamonds. Example: 27432. Cubic zirconia are very hard to distinguish from diamonds; sometimes a jewelers loop will be needed to see the difference. Diamond Extremely hard, highly refractive colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of Carats, or weight (different from Karats, as in gold purity). Dolomite A magnesia-rich, sedimentary rock resembling limestone, dolomite is either gray, pink or white in color. Frosted Acrylic Acrylic items are given the French Lilac process, (used on glass), to achieve the distinctive frosted look. Example: 27205. The drama of frosted glass without the weight. Gemstones Rubies, sapphires, emeralds and amethysts, often treasured as birthstones, fall under the category of gemstones. (Birthstones are listed in the back of your WOP catalog.) Gemstones are priced and graded by Carat weight. Gold The ultimate precious metal. Virtually indestructible, amazingly malleable, doesn't rust or tarnish. Graded by purity; in the U.S. a scale of 24 is used, so 24 Karats (24K) is 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), and so on. 10K is the legal minimum for Karat-graded gold. The word "Plumb" indicates the exact purity of the piece. Gypsum Gypsum is a white mineral which is usually used to make Plaster of Paris. Hong Tze To closely emulate a special stone found in China which is known for its deep red color, these items are created using an alabastrite polyresin. Hong Tze pieces are highly polished, further bringing out the intense, deep red color. Jade Porcelain Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Example: 27112. Jade Porcelain is used for night lights because of its high degree of translucency when lit. Patchwork Items Unique fabric or paper prints are applied to the surface of porcelain, dolomite or polyresin items. After application, 12 layers of lacquer are added and the item is hand polished to a high gloss between each layer. Pearl A smooth, lustrous, variously-colored deposit formed around a grain of sand in the shell of a certain mollusk. Pearls may be formed naturally or "cultured" through an artificial implanting process. Porcelain Fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. Finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish. Bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees. Sterling Silver To qualify as "sterling" a given piece must be composed of a least 92.5% pure silver. Stoneware White clay with fine ground stone. Working with stoneware demands great expertise, and is in fact becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

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When do new catalogs come out?
We publish catalogs twice per year, in January and July. The Spring version comes out in early January and the Fall version comes out in mid-July. In the Fall version we add our entire line of Christmas products and we also publish a separate Christmas Collection catalog with all Christmas items at the same time. All of our catalogs are updated with new arrivals and discontinued items are pulled out at each printing.

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Last Updated: 2 Mar 2009 17:25:06 PST home  |  about  |  terms  |  contact
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